M3- How Sales Techniques and Good Customer Service Have Evolved in the Organization

M3- how sales techniques and good node swear out have evolved in the organization gross revenue techniques and good customer service have changed so much that customers be getting the right defend they need with the product. In the last few years, plumes did not train its staff to a high take aim of standard solely now it is expected that when a customer directly goes into a store, the staff give do their best to deliver good customer service using roll in the hayledge of what they already know about the product. Product knowledge is some essential in customer service as customers may need to know how a product will benefit them and the features it has.Signage above each section is a valuable sales technique used by Currys which directs the customer to where the product is placed. Not only is this a simple method but ensures that customers are able to find the right product in the most convenient way. This particular strategy of Currys was recently invented and it has been an improvement to customer service now on from the preliminary years. Some new features have been provided at Currys like the Playtables and improved merchandising for example, which gets customers into trying the product and alleviate them make informed choices about what take to the woodss to be worth buying.If customers would like to get in touch with a member of staff and discuss the complaints they may have, the Currys team of colleagues are its best in dealing with problems brilliantly. Before, the machine-driven System was not beneficial to customers as they had to leave a message and took time for them to respond quickly, so what Currys tends to do now is they recruit a set of colleagues and train them to use a service where indebtedness is taken for the customers issue and they try to resolve the problem quickly.Price promise helps Currys to distinguish itself from their competitors Comet, John Lewis, Argos, Staples, and Tesco. Other stores may have the same product, b ut Currys offer a 10% discount on their competitors price. Their tactic is to check what secern of prices different competitors may have and come up with the most unbeatable value to offer their customers with.However, whilst in the last several years customers had not been given an option of price promise, now Currys is under pressure from online retailers so they have to make sure the cheapest products are provided online for the customers. Currys tend to install and repair the products which are broken or damaged and as far as I have seen from the customers side of the view through their complaints on the online review it seems that there are both positive and negative remarks from customer towards their customer service.One says that they had waited for a replacement of the product but the team told the customer that the part will not be in until 28 days. Whilst others thought the customer service was impressive with helpful staff to assist you with anything with the product it self. However, the team of colleagues may use the entropy provided by customers on the online review and make efficient improvements to the way sales techniques and good customer service was delivered in the last couple of years.